Voluntary Self-Exclusion (Game Break)
A stronger step to stop playing for a set period, with support available whenever you need it.
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1. What Game Break is
Game Break is BCLC's voluntary self-exclusion program. It is a voluntary commitment to exclude yourself from play for a period you choose, and it is a stronger measure than a short break. During an active exclusion your account is closed to play and deposits, and you cannot reopen it before the period ends. We check Game Break status at registration and at login. Many players use Voluntary Self-Exclusion as a positive way to reset their relationship with gambling.
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2. How to enrol and choosing a period
You can enrol in Game Break directly from your account or with the help of Customer Support, and choose the exclusion period that suits you. A longer period offers stronger protection. The exclusion cannot be lifted before the chosen period is over. When a fixed period ends, your account is not reopened automatically: you must contact our support team before play can resume.
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3. What happens when you self-exclude
Once Voluntary Self-Exclusion takes effect, you cannot play or deposit, and we remove you from marketing and promotional communications. Any verified balance can be withdrawn, subject to standard compliance and identity checks. Because we check self-exclusion status at registration and at login, we take reasonable steps to prevent play during the exclusion. We cannot reverse an exclusion early, because the protection only works if it holds.
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4. Support is available
Self-exclusion is a sign of strength, and you do not have to do it alone. Free and confidential help is available in British Columbia through the BC Responsible & Problem Gambling Program at 1-888-795-6111 (24/7), which also supports family members, and through GameSense. You can speak with your doctor or a local support service as well. When you are ready, you can start Game Break from your account, or contact Customer Support at 1-866-815-0222 or support@lottobcmobile.co for help.