Privacy Policy
How LottoBC Mobile collects, uses, discloses and protects your personal information under the Freedom of Information and Protection of Privacy Act (British Columbia).
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1. Who we are
This website and all gambling services are operated by the British Columbia Lottery Corporation (BCLC), a Crown corporation of the Province of British Columbia, at 74 West Seymour Street, Kamloops, BC, V2C 1E2, Canada. As a public body, BCLC handles personal information in accordance with the Freedom of Information and Protection of Privacy Act (British Columbia) ("FIPPA"). Privacy enquiries can be directed to support@lottobcmobile.co.
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2. Information we collect
We collect: identity and contact information (full name, date of birth, residential address in British Columbia, phone, email); verification / KYC information (identity documents, age and residency verification results and, where relevant, source-of-funds information); account and transaction information (username, hashed password, deposits/withdrawals, limited payment instrument details, transaction history and limits set); gambling activity (entries, wagers, selections, time spent, wins and losses, responsible-gambling choices); compliance and integrity information (Game Break / Voluntary Self-Exclusion status, AML monitoring, fraud and risk assessments, support communications); location and residency information used to confirm you are within British Columbia; and technical data (IP address, device and browser information, cookies and similar technologies).
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3. Purposes and legal basis
We collect and use personal information to provide the gambling service and manage your Account; verify your identity, age and British Columbia residency (KYC); meet legal obligations under the AML legislation and report to FINTRAC; maintain game integrity and fairness; meet our obligations as a Crown corporation overseen by the Independent Gambling Control Office (IGCO); support responsible gambling and administer Game Break / Voluntary Self-Exclusion; prevent fraud and ensure security; and, with your consent, send marketing.
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4. Marketing and consent
We send commercial electronic messages only where you have opted in, consistent with Canada's Anti-Spam Legislation (CASL). Every message contains a working unsubscribe. Our marketing is directed at adults (19+), excludes minors, and is targeted only at British Columbia. You can change your preferences in your account at any time.
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5. Disclosure to third parties
We do not sell your information. We disclose it only where necessary: to payment providers; to KYC / verification providers; to FINTRAC; to the Independent Gambling Control Office; and to law-enforcement or regulators where required by law. Service providers act under contract on our behalf and are required to protect your information.
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6. Storage and cross-border handling
We take reasonable steps consistent with FIPPA to protect personal information, including where storage or processing involves a service provider.
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7. Retention
We keep personal information only as long as necessary for the purposes described above and to meet legal obligations, including minimum retention periods under the AML legislation and gaming regulation. When no longer required, information is securely destroyed or de-identified.
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8. Your rights
Under FIPPA you may request access to, and correction of, your personal information. To protect your privacy we may ask you to verify your identity before responding. To make a request, contact support@lottobcmobile.co.
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9. Security and data breaches
We use technical and organisational measures — including encryption in transit and at rest, access controls, logging and staff training — and will respond to privacy incidents in accordance with our obligations.
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10. Cookies
See our Cookies Policy for details of cookies and similar technologies and how to manage them.
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11. Minors
Our services are for persons aged 19 and over only. We do not knowingly collect information from minors.
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12. Complaints
If you have a privacy concern, contact us first at support@lottobcmobile.co. If it remains unresolved, you may complain to the Office of the Information and Privacy Commissioner for British Columbia (OIPC) at oipc.bc.ca.
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13. Changes and contact
We may update this Policy from time to time. The current version is always available here, with its effective date and version number.